Tickets



Musée
Expériences Troglos

Visite en autonomie

Visite guidée

Animations

Visite de groupe
Infos pratiques

Tarifs et horaires

Boutique

Petite Restauration

Accès

Faq

Contact
Billetterie

DeutschFrançais

Privacy policy

Welcome to https://troglodyte.fr (the "Site"). The protection of your personal data is essential for Rochemenier Village Troglodytique. This policy describes what data we collect, how we use it, and what your rights are, in accordance with the General Data Protection Regulation (GDPR) and French legislation.

1. Personal Data Collected

We do not collect any banking or sensitive data:
Transactions are carried out solely on an external ticketing system, independent of the Site.

The only data collected directly by the Site comes from the contact form:

  • First name

  • Last name

  • Group / Structure name (optional)

  • Email address

  • Phone number

  • Message content

We do not collect any other personal data via the Site.

2. Purposes of Collection

The data collected is used solely to:

  • Answer your questions,

  • Manage your information requests,

  • Prepare a quote or a reservation,

  • Contact you if necessary.

No unsolicited commercial use is carried out.

3. Legal Basis

The processing of your data is based on:

  • Your consent (voluntary submission of the form),

  • Our legitimate interest in responding to your requests.

4. Statistics & Audience Measurement Services (GA4)

We use Google Analytics 4 (GA4) to analyze site traffic (pages viewed, time spent, device used, etc.). The data collected is:

  • Pseudonymized,

  • Stored by Google according to its own privacy policy,

  • Activated only if you give your consent via our CMP.

Without your agreement, no Analytics cookies or trackers are placed.

5. CMP – Consent Management

Our Site uses a Consent Management Platform (CMP) compliant with the GDPR allowing you to:

  • Give your explicit consent,

  • Block non-essential cookies until you have accepted,

  • Modify or withdraw your consent at any time,

  • View the list of trackers and purposes.

You can manage your choices at any time via the "Manage my cookies" button (or equivalent) located at the bottom of the site.

6. Use of Meta Pixel (Facebook & Instagram)

We use the "Meta Pixel" from Meta Platforms Ireland Ltd on our website. This tool allows us to track user behavior after they have been redirected to our website by clicking on a Facebook or Instagram advertisement.

  • Purpose of processing: Data is used to measure the effectiveness of our ads, improve their relevance, and create retargeting audiences.

  • Data collected: Meta collects information (IP address, pages viewed, Facebook ID) for its own account. We only receive anonymized statistics.

  • Legal basis: Processing is based exclusively on your prior consent given via our cookie banner.

  • Opt-out: You can withdraw your consent via our site's cookie settings, your Facebook account settings, or through youronlinechoices.com.

    7. Cookies Used

    The Site uses:

    • Strictly necessary cookies: Essential for the proper functioning of the site (security, navigation).
    • Analytical cookies (GA4): Activated only with your consent via the CMP. We do not use any advertising or remarketing cookies. Cookies related to the external ticketing system are not placed by our Site but by our service provider.

    8. Data Sharing

    Your personal data:

    • Is never sold,

    • Is never transmitted to third parties for commercial purposes,

    • Is accessible only to the internal team managing requests,

    • May be processed by our host for strictly technical purposes.

    No transfer outside the EU is carried out by us, although Google may process some analytical data in the USA if you have given your consent.

    9. Retention Period

    • Form data: Maximum 12 months, then deleted or anonymized.

    • Technical security logs: Limited duration imposed by the host.

    • Analytical cookies: Duration defined in the CMP (generally 13 months).

    10. Data Security

    We implement the following measures:

    • Secure hosting,

    • HTTPS encryption,

    • Restricted access to authorized personnel

    • Regular system checks.

    11. Your Rights (GDPR)

    You may, at any time:

    • Access your data, request its rectification or deletion,

    • Limit or object to its processing,

    • Withdraw your consent, request portability,

    • File a complaint with the CNIL.

    To exercise your rights: visite@troglodyte.fr

    12. Data Concerning Minors

    The Site is not intended for persons under 18 years of age. We will immediately delete any personal information from a minor upon request from a parent or guardian.

    13. Legal Obligations

    • We may be required to disclose information to comply with a legal obligation, a court decision, or to protect the safety of users or the Site.

    14. Changes to the Policy

    Any changes to this policy will be published directly on this page.
    Last updated: December 3, 2025
    Contact: visite@troglodyte.fr